Policy on ticket exchange

Due to the Coronavirus pandemic, many of our plans had to be rescheduled. As a result of this, in order to help you reorganize your trip, in Aerolíneas Argentinas we have made exchange conditions more flexible. As soon as we are allowed to, we would like to continue discovering Argentina and the world together.

  • This commercial policy is valid for all tickets purchased up to and including April 25, 2020.
  • Ticket exchanges must in all cases be made before the ticket expires. Therefore, the new destination and date shall be selected within a term not to exceed one year as from the purchase date of the original ticket.
  • Passengers shall be allowed to make one exchange only per ticket.
  • Ticket exchanges must be made through the same means the tickets were purchased. In case of tickets purchased through aerolíneas.com, ticket exchanges shall be requested through our WhatsApp line.
  • Ticket exchanges not subject to penalties or fare differences shall be for tickets of the same class as that of the original ticket.   
  • Changes of destination shall be made within the same flight network (i.e., domestic tickets may only be exchanged for domestic tickets and regional/international tickets may only be exchanged for regional/international tickets).
  • Passengers with Aerolíneas Plus award tickets: passengers may change the date of their flight as stated in the policy below to take scheduled flights operated by the Company, except for flights in July and long weekends. Seat availability per flight is limited for award tickets.
  • Tickets purchased with “miles + pesos” may only obtain a refund, without penalty.

Domestic destinations

Passengers of cancelled or not cancelled flights who wish to change their tickets with original scheduled date from March 15 until July 31, 2020.

Changes of date:

  1. Without additional cost to travel and return up to June 30, 2021 (except from December 17, 2020 to February 17, 2021 and from March 31, 2021 to April 5, 2021).
  2. Without penalty –but paying the fare/miles difference, if any– if they decide to fly between December 17, 2020 and February 17, 2021 and from March 31, 2021 to April 5, 2021.

Changes of route: 

  1. Without penalty, but paying the fare/miles difference, if any, to travel and return up to June 30, 2021

Passengers of not cancelled flights who wish to change their tickets with original scheduled date from August 1 until August 31, 2020.

Changes of route and/or date: 

  1. Without penalty, but paying the fare/miles difference, if any, to travel and return up to June 30, 2021.

Regional/ international destinations

Passengers of cancelled flights “any date”or of not cancelled flights who wish to change their tickets with original scheduled date from March 15 to March 22, 2020.

Changes of date:

  1. Without additional cost to travel and return up to June 30, 2021 (except from December 17, 2020 to February 17, 2021 and from March 31, 2021 to April 5, 2021).
  2. Without penalty –but paying the fare/miles difference, if any– if they decide to fly between December 17, 2020 and February 17, 2021, and from March 31, 2021 to April 5, 2021.

Changes of route:

  1. Without penalty, but paying the fare/miles difference, if any, to travel and return up to June 30, 2021

Passengers of not cancelled flights who wish to change their tickets with original scheduled date from August 1 until August 31, 2020.

Changes of route and/or date:

  1. Without penalty, but paying the fare/miles difference, if any, to travel and return up to June 30, 2021.

We continue working to take care of you and give you the best service.

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