Your safety and well-being are our top priority

Caring for your safety and well-being throughout every touchpoint of your journey

to ensure you and your travelers feel safe and comfortable


All areas

• Physical distancing is being encouraged throughout the airport.

• Face coverings are required for all team members and, when local orders

require it, we’re checking temperatures too.

• More frequent cleaning of kiosks, ticket counters, passenger service counters

and baggage service offices is occurring.

Travel tips

Stay home if sick

Both customers and team members play a role in helping protect

one another. Stay home and rest if not feeling well or have been

exposed to COVID-19.

Bring a face covering

Customers and team members must wear a face covering on

board to protect each other, with limited exceptions.

Carry hand sanitizer

The TSA now allows customers to bring up to 12 ounces of hand

sanitizer in their carry-on bag.

Download the American app

Limit physical interactions and stay informed by using the app to

check in, prepay for bags, get your boarding pass and watch free

entertainment onboard.

Eat before traveling

Onboard food service has been modified and some airport

restaurants may still be closed.

Review travel restrictions

Check the CDC’s Travel Advisories to learn what policies are in

effect before traveling.

Flight options

As more people get back to traveling and loads are higher, we’re

deploying new tools to notify customers and allow them to move

to more open flights when available, all without incurring any



Ticket counter

• Installing commercial-grade plexiglass shields at ticket counters.

• Some computers and kiosks at ticket counters have been turned off to create

more space between customers.

• Agents are being staffed at alternating work stations to enable physical




• We’re working closely with airport authorities and government agencies to

carry out our own extensive protocol for cleaning customer and team member


• Hand sanitizer dispensers are being added before security areas in select




Admirals Club lounges will begin reopening in phases, starting June 22, after

making improvements to adapt the clubs and product offerings to reinforce the

well-being of customers and everyone who works in the clubs.

The following locations will open June 22 with pre-packaged snack offerings and

a full-service bar for customers to enjoy complimentary and premium beverages.

Hours vary by location and capacity and offerings could be limited due to

Centers for Disease Control and Prevention (CDC) guidelines or local orders or


• Charlotte (CLT) — Concourse C

• Chicago (ORD) — Concourse H/K

• Dallas-Fort Worth (DFW) — Terminal A and Terminal C

• Los Angeles (LAX) — Terminal 4

• New York (JFK) — Terminal B (only prepackaged food and water will be

available, per local restrictions)

• New York (LGA) — Concourse D (only prepackaged food and water will be

available, per local restrictions)

• Miami (MIA) — Gate D30

• Philadelphia (PHL) — Terminal B/C

• Phoenix (PHX) — Gate A7

• Washington, D.C. (DCA) — Terminal B

Additionally, the following Admirals Club lounges will reopen as service centers

and will be available to offer travel assistance. Hours vary by location.

• Atlanta (ATL) — North Terminal, Concourse T

• Austin (AUS) — Gate 22

• Nashville (BNA) — Concourse C

• Boston (BOS) — Terminal B

• Dallas-Fort Worth (DFW)—Terminal D

• Houston (IAH)—Terminal A

• Pittsburgh (PIT) — Main Lobby

• Raleigh-Durham (RDU) — Terminal 2

• Orlando (MCO) — Gate 55

• San Francisco (SFO) — Terminal 1

• Orange County (SNA) — Gate 8

• St. Louis (STL) — Concourse C

• Tampa (TPA) — Gate 85


Gates and boarding areas

• Hand sanitizer dispensers are being added in key locations after security.

• We’re encouraging physical distancing at the gate and while boarding the


• Commercial-grade plexiglass shields are being installed at boarding gates and

service desks.

• Gate and seating areas are being cleaned and sanitized more frequently.

• Gate agents may reassign seats to create more space between customers or to

accommodate families who need to be seated together.

• Plans are in the works to offer snacks and bottled water at the gate prior to


• To limit physical interactions, customers can scan their mobile or printed

boarding pass themselves.

• A face covering is required while flying on American, except for very young

children or anyone with a condition that prevents them from wearing one.

Everyone should be sure their face covering is on before boarding the plane. A

limited amount of masks may be available.


Onboard seating

• Once boarding is complete, taking in consideration any aircraft weight or

balance restrictions, customers can move to another seat within their ticketed

cabin subject to availability.



• Expanded use of an EPA-approved, hospital-grade disinfectant that kills 99.9%

of viruses and bacteria within 10 minutes, and lasts up to 7 days

• Similar to hospital standards, HEPA filters on all mainline aircraft and most

regional jets refresh the cabin air every two to four minutes.

• Tray tables, seatbelt buckles, armrests, window shades, seatback screens, and

doors and overhead bin handles are being deep cleaned.



• Hand sanitizing wipes or gels will be available on most international flights and

some domestic flights over 900 miles. Customers are also welcome to bring up

to a 12 ounce bottle of sanitizer in their carry-on.

• For everyone’s well-being, customers and team members are required to wear

a face covering during flight, but it can be removed to eat or drink. Limited

exceptions will be made; we ask everyone to please be respectful of fellow


• Food and drink service in the Main Cabin is limited. On some longer flights,

snack bags will be available at boarding. Customers are also welcome to bring

their own snacks and drinks to enjoy during flight.

• We’ve implemented additional cleaning and sanitation procedures in catering

kitchens including additional sanitation of food prep areas, carts, and catering




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