Your safety and well-being are our top priority
Caring for your safety and well-being throughout every touchpoint of your journey
to ensure you and your travelers feel safe and comfortable
AT THE AIRPORT–
All areas
• Physical distancing is being encouraged throughout the airport.
• Face coverings are required for all team members and, when local orders
require it, we’re checking temperatures too.
• More frequent cleaning of kiosks, ticket counters, passenger service counters
and baggage service offices is occurring.
Travel tips
Stay home if sick
Both customers and team members play a role in helping protect
one another. Stay home and rest if not feeling well or have been
exposed to COVID-19.
Bring a face covering
Customers and team members must wear a face covering on
board to protect each other, with limited exceptions.
Carry hand sanitizer
The TSA now allows customers to bring up to 12 ounces of hand
sanitizer in their carry-on bag.
Download the American app
Limit physical interactions and stay informed by using the app to
check in, prepay for bags, get your boarding pass and watch free
entertainment onboard.
Eat before traveling
Onboard food service has been modified and some airport
restaurants may still be closed.
Review travel restrictions
Check the CDC’s Travel Advisories to learn what policies are in
effect before traveling.
Flight options
As more people get back to traveling and loads are higher, we’re
deploying new tools to notify customers and allow them to move
to more open flights when available, all without incurring any
cost.
AT THE AIRPORT–
Ticket counter
• Installing commercial-grade plexiglass shields at ticket counters.
• Some computers and kiosks at ticket counters have been turned off to create
more space between customers.
• Agents are being staffed at alternating work stations to enable physical
distancing.
AT THE AIRPORT–
Security
• We’re working closely with airport authorities and government agencies to
carry out our own extensive protocol for cleaning customer and team member
areas.
• Hand sanitizer dispensers are being added before security areas in select
locations.
AT THE AIRPORT–
Lounges
Admirals Club lounges will begin reopening in phases, starting June 22, after
making improvements to adapt the clubs and product offerings to reinforce the
well-being of customers and everyone who works in the clubs.
The following locations will open June 22 with pre-packaged snack offerings and
a full-service bar for customers to enjoy complimentary and premium beverages.
Hours vary by location and capacity and offerings could be limited due to
Centers for Disease Control and Prevention (CDC) guidelines or local orders or
restrictions.
• Charlotte (CLT) — Concourse C
• Chicago (ORD) — Concourse H/K
• Dallas-Fort Worth (DFW) — Terminal A and Terminal C
• Los Angeles (LAX) — Terminal 4
• New York (JFK) — Terminal B (only prepackaged food and water will be
available, per local restrictions)
• New York (LGA) — Concourse D (only prepackaged food and water will be
available, per local restrictions)
• Miami (MIA) — Gate D30
• Philadelphia (PHL) — Terminal B/C
• Phoenix (PHX) — Gate A7
• Washington, D.C. (DCA) — Terminal B
Additionally, the following Admirals Club lounges will reopen as service centers
and will be available to offer travel assistance. Hours vary by location.
• Atlanta (ATL) — North Terminal, Concourse T
• Austin (AUS) — Gate 22
• Nashville (BNA) — Concourse C
• Boston (BOS) — Terminal B
• Dallas-Fort Worth (DFW)—Terminal D
• Houston (IAH)—Terminal A
• Pittsburgh (PIT) — Main Lobby
• Raleigh-Durham (RDU) — Terminal 2
• Orlando (MCO) — Gate 55
• San Francisco (SFO) — Terminal 1
• Orange County (SNA) — Gate 8
• St. Louis (STL) — Concourse C
• Tampa (TPA) — Gate 85
AT THE AIRPORT–
Gates and boarding areas
• Hand sanitizer dispensers are being added in key locations after security.
• We’re encouraging physical distancing at the gate and while boarding the
plane.
• Commercial-grade plexiglass shields are being installed at boarding gates and
service desks.
• Gate and seating areas are being cleaned and sanitized more frequently.
• Gate agents may reassign seats to create more space between customers or to
accommodate families who need to be seated together.
• Plans are in the works to offer snacks and bottled water at the gate prior to
boarding.
• To limit physical interactions, customers can scan their mobile or printed
boarding pass themselves.
• A face covering is required while flying on American, except for very young
children or anyone with a condition that prevents them from wearing one.
Everyone should be sure their face covering is on before boarding the plane. A
limited amount of masks may be available.
ONBOARD OUR A IRCRAFT–
Onboard seating
• Once boarding is complete, taking in consideration any aircraft weight or
balance restrictions, customers can move to another seat within their ticketed
cabin subject to availability.
ONBOARD OUR A IRCRAFT–
Pre-flight
• Expanded use of an EPA-approved, hospital-grade disinfectant that kills 99.9%
of viruses and bacteria within 10 minutes, and lasts up to 7 days
• Similar to hospital standards, HEPA filters on all mainline aircraft and most
regional jets refresh the cabin air every two to four minutes.
• Tray tables, seatbelt buckles, armrests, window shades, seatback screens, and
doors and overhead bin handles are being deep cleaned.
ONBOARD OUR A IRCRAFT–
Inflight
• Hand sanitizing wipes or gels will be available on most international flights and
some domestic flights over 900 miles. Customers are also welcome to bring up
to a 12 ounce bottle of sanitizer in their carry-on.
• For everyone’s well-being, customers and team members are required to wear
a face covering during flight, but it can be removed to eat or drink. Limited
exceptions will be made; we ask everyone to please be respectful of fellow
travelers.
• Food and drink service in the Main Cabin is limited. On some longer flights,
snack bags will be available at boarding. Customers are also welcome to bring
their own snacks and drinks to enjoy during flight.
• We’ve implemented additional cleaning and sanitation procedures in catering
kitchens including additional sanitation of food prep areas, carts, and catering
vehicles
