At Royal Resorts, the safety and wellbeing of our members and guests and of our employees and their families is our highest priority. On March 11, the World Health Organization declared COVID-19 or coronavirus a global pandemic. We are following the situation closely and monitoring the latest updates and recommendations from the WHO, CDC and the Mexican Ministry of Health. We are also seeing the most recent advisories issued by governments around the world on international travel. On March 19, the US State Department issued a Global Level 4 Health Advisory advising US citizens to avoid all international travel due to the impact of COVID-19.
As the situation unfolds, we understand that you may have to modify your travel plans. We would like to share information with you about the measures in place to help you if this is the case.
ASSISTANCE FOR CHANGING VACATION PLANS AT ROYAL RESORTS
If you are unable to travel at this time, Royal Resorts has the following options to help you:
• For Royal Resorts Members with fixed weeks
For Fixed week members and those with Internal Exchange stays scheduled between Weeks 12 and 21, 2020, you may change your reservation and take your vacation in low and mid-seasons (May, June, September and October) in 2020 and 2021.
The exchange fee will not be charged for changes made to preexisting exchange reservations.
A discount of 50% will apply to the exchange fee for new exchanges.
- The Open Certificate program is temporarily suspended
- Contracts with occupancy from May to October 2020
- For the Internal Exchange program:
- Contracts for weeks 12 to 21, 2020
- Requested with a minimum of 2 weeks before check in
- 50% of the internal exchange fee will be charged
- Travel dates in 2020: May 2 to June 26, 2020 and August 22 to October 24, 2020.
- Travel dates in 2021: May 1 to July 2, 2021 and August 21 to October 1, 2021
Use the online internal exchange program at Www.Intervalservicing.Com
Or call 1-800-930-5050 (US & Canada),01-800-099-0486 (Mexico) or 954-485-5400 (All Other Countries) firstname.lastname@example.org
• Royal Resorts Signature Club reservations
Members with previously confirmed Royal Resorts Signature Club Points reservations for stays between March 16 and May 31, 2020 may make changes to their reservation up to one day prior to their arrival at no cost. If you do not contact the Signature Club to change your reservation during the stipulated time period and do not arrive for occupancy, you will lose your 2020 Points occupancy.
Members with confirmed reservations will receive an email from Royal Resorts Signature Club about this policy and it will be published on the relevant websites.
To change Signature Club Reservations, please contact us at: email@example.com. We are experiencing a high volume of calls, so please contact us by email and we will respond as soon as possible.
-Platinum Member Services
US Toll Free Number: 1-888-882-9343 Mexico Toll Free Number: 800-681-9246 International: +1(954) 484-6343
-Signature Club Elite
US Toll Free Number: 1-888-882-9259 Mexico Toll Free Number: 800 681-9247 International: +1 (954) 485-5279
-President’s Circle Concierge
US & Canada Toll-Free: 1-888-882-9252 Mexico Toll Free: 800-681-9248 International: +1 (954) 485-5109