Dear Carnival Guest,
We are sorry to share the news that Carnival Cruise Line is temporarily pausing service, effective with sailings departing Saturday, March 14 through April 09, 2020 across its fleet of North America based ships. We will resume service on April 10, 2020.
As you know, COVID-19 has now turned into a global pandemic. Carnival Cruise Line has responded by implementing higher levels of screening, monitoring and sanitation protocols to protect the health and safety of our guests, crew and communities we serve. We have had no diagnosed cases linked to our operations and we are committed to continuing to do our part to support public officials in their efforts to manage and contain this unprecedented public health situation.
On behalf of all of us at Carnival Cruise Line, we extend our sincere apologies for the disruption to your vacation plans and trust you understand this decision was made with everyone’s best interest at heart.
The future cruise credit may be applied for sailings departing by December 31, 2022 booked by December 31, 2020.
Please let us know which option you want to choose by using this Online-Form. In
case you didn´t make any choice by December 31, 2020,
automatically the Future Cruise Credit will be applied.
Please note that the option you choose will be applied for all guests on the booking. Refunds will be paid to the guests. Please note that this might take some time due to the high volume of affected bookings.
Should you get error message when completing the online-form, please retry and if still not successful send us a message to firstname.lastname@example.org.
We ask our guests who cancelled their booking
departing between March 14, 2020 and April 09, 2020due to
the US travel ban for all European citizens from Schengen countries to
please also use the Online-Form.
Cancellations which have been sent to us within the last days because of the US travel ban will not be confirmed by us as all bookings with cruises departing until April 09, 2020 don´t need to be cancelled actively.
Guests who are not going their cruises departing from April 10 – 12, 2020 (due to the US travel ban) will need to actively cancel their booking. They will receive 100% refund.